Are you a passionate Event Logistics Coordinator & Operations Analyst ? If so, we’d love you to join our team!

Responsible for coordinating with the stakeholders (Client team, Catering team, other contractors including but not limited to Porters, Health & Safety, Engineering, Cleaning) to organise and manage large events from inception to conclusion, within agreed Schroders framework. To liaise and communicate effectively with the stakeholders to accumulate, analyse and report on relevant management information.

Operational Skills

Duties:

• Manage clients through the entire event planning process from start to finish.
• Coordinate all aspects of events with the wider team, including porters, H&S, front of house, cleaning, catering, AV, and engineering.
• Implement systems, processes, and governance for events.
• Process necessary permits, conduct due diligence, and ensure compliance for various events.
• Provide problem-solving and advice on catering and logistics alternatives for clients.
• Ensure clients are fully aware of costs before confirming an event and prepare detailed quotes.
• Maintain regular communication with the kitchen, front of house, and stakeholders.
• Ensure all departments are aware of event budgets and deliver within those limits.
• Communicate last-minute changes to relevant personnel promptly.
• Verify correct recharging of all functions and resolve any outstanding issues.
• Establish a separate billing system for events outside the normal hospitality scope.
• Attend applicable events whenever possible to ensure client satisfaction.
• Be present during events to monitor team efficiency, identify training needs, and suggest operational procedure changes.
• Attend weekly Hospitality management meetings, particularly during large events, to provide updates.
• Handle normal hospitality bookings and event business with resilience (e.g., holiday cover).
  Maintain accurate filing as required.
  Interpersonal Skills

Duties:

• Provide the highest standard of customer care.
• Interact with clients in a polite, efficient, and friendly manner.
• Resolve any conflicts related to event bookings.
• Manage feedback and share with appropriate teams.
• Ability to deal with stakeholders and external visitors at all levels, including CEO.
• Strong influencing skills and ability to remain calm under pressure.

Managerial Skills

Duties:

• Cultivate effective relationships with event organizers and internal stakeholders to ensure successful events.
• Develop and maintain a comprehensive set of Standard Operating Procedures (SOPs) covering various event scenarios.
• Provide monthly financial breakdowns of all events.
• Accurately recharge all events in the system.
• Continuously review events to introduce changes, innovation, and improvements.
• Contribute to the development of the company and personal growth.
• Please note that due to the evolving nature of the business, your job description may change over time. You may be assigned other related tasks within your capabilities as directed by management.

Data Analysis

Duties:

• Collect relevant management information from various departments within the catering operations.
• Format, present, and interpret data for different stakeholders, including catering management, client teams, and Elior Lexington leadership.

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Excellent communication skills and a team player
• Catering experience essential

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life’s Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That’s why 85% of colleagues tell us how proud they are to work for us!