Events & Operations Support Manager

Responsible for the planning, coordination, and execution of events, alongside providing operational and financial support across various functions within the organisation. Managing budgets, overseeing P&L, generating quotations, driving sales efforts, and acquiring new clients. Ensuring seamless event delivery and efficient day-to-day operations, contributing to the organization’s financial growth and operational excellence.

Event Management:

• Planning and Execution: Oversee the end-to-end management of events, including corporate events, conferences, seminars, workshops, and other special occasions. This includes conceptualizing event themes, developing timelines, managing budgets, and coordinating with internal teams and external vendors.
• Logistics Coordination: Manage all logistical aspects of events, including transportation and equipment rental.
•  Stakeholder Collaboration: Work closely with key stakeholders to understand their objectives and requirements, ensuring all events align with organizational goals and expectations. Schedule and
  lead operational and production meetings with internal team. This include menu planning with chefs, logistics/transport requirements, hire equipment, ordering, staffing, etc.
• On-Site Management: Provide on-site support during events to ensure they run smoothly, handling any issues that arise and making real-time decisions to maintain high standards of quality and service.
• Post-Event Evaluation: Conduct post-event evaluations to gather feedback, analyse outcomes, and provide recommendations for future improvements. Conduct post event debrief with management team.
• Ensuring the accurate billing information is passed on to the Finance Administrator for charging in a timely manner. This includes raising deposit invoices, producing drink consumption reports, obtaining signed agreement, final invoices and chasing payments from clients.
•  Carry out any other reasonable requests of senior management.
  
  Financial Management:
• Quotation Management: Prepare and present detailed quotations for events and services to clients, ensuring competitive pricing while maintaining profitability.
•  Budget Management: Develop, monitor, and manage budgets for events and operational activities, ensuring cost-effectiveness and adherence to financial targets.
• P&L Responsibility: Oversee the Profit & Loss (P&L) for events and operational projects, analysing financial performance and implementing strategies to maximize profitability.
  
  Sales and Business Development:
• Client Acquisition: Drive efforts to acquire new clients through networking, lead generation, and relationship building.
• Sales Strategy: Develop and implement sales strategies to increase event bookings and operational contracts, contributing to revenue growth.
• Client Relations: Maintain and grow relationships with existing clients, ensuring high levels of satisfaction and repeat business.
  
  Client Support Team (CST):
• Support Head of Operations & Events in departmental and companywide projects. E.g. organising recruitment days.
• Carrying out regular site visits and follow up by email with actions. At least two site visits each month.
• Organise skill-based training for all Front of House CST Team

The experience and knowledge we are looking for from the future Event and operations Support Manager
- Experience as an event manager
- Skilled in project management and event planner
- Knowledge of KPIs and marketing techniques for event management
- Outstanding communication and negotiation ability
- People management.

As part of your package, we are offering a salary of up to £40,000 per annum.

This role comes with an Employee Assistance Programme, a great cycle to work scheme, workplace pension, life Assurance (x2), XX days holiday – pro-rata (including Bank Holidays), great benefits for you and your family and a day off for your birthday!

At Lexington we dare to be different with our food, our catering and reception services, and the way we work. Our values are a representation of who we are and through our values we encourage our people to be themselves, to be creative and to be bold, and we work hard to make sure our people enjoy what they do and have fun.

We foster and believe in a diverse workplace where we embrace and celebrate our differences, which creates an environment of positive energy.  It is our culture to nurture great talent, create a place for people to thrive and fulfil their potential.

We take pride in being an equal opportunity employer and welcome everyone to our team. In your application please let us know if you need reasonable adjustments and feel free to note if you will require further assistance and which pronouns you use (for example – she/her, he/him, they/them, etc).

If you want to join an award-winning team who are passionate about serving delicious food and want to work with some the most exceptional client in London, you won’t be disappointed. Don’t just take our word for it and visit our website where our people have shared their experiences.

Interested?

All you need is an updated CV and cover letter; we'll do the rest.

#TheJobThatIWant #TeamElior #EliorCareers #EliorFoodie

Twitter: @elioruk / @LexyFood     Facebook: Elior Careers     Instagram: elior_uk

Any internal colleagues applying for this role, please be advised that new terms and conditions will apply.